LP Designs operates in compliance with the consumer protection provisions of the Federal Competition and Consumer Protection Act (FCCPA) and the Lagos State Consumer Protection Agency (LASCOPA) Law.

1. Nature of Our Products

Please note that the majority of our products (custom designed clothes and shoes) are bespoke and made-to-order based on individual client specifications and measurements. Due to this personalized nature, our return policy is strict.

2. Cancellation of Custom Orders

• Non-Refundable Deposit: The initial 50% deposit is non-refundable as it covers the cost of consultation, design, pattern creation, and procurement of unique materials which are custom to your order.
• Cancellation after Production Start: Once the non-refundable deposit is paid and production has begun, any cancellation by the Client will result in the loss of the full 50% deposit.

3. Returns, Refunds, and Redress for Custom Orders

• Fit and Alterations: If a custom item has a fitting issue that is due to an error on our part (e.g., deviation from the final agreed measurements), LP Designs will bear the cost of necessary alterations to correct the issue. We reserve the right to attempt a correction before a refund is considered.
• Defects and Quality: In the event the product is found to be defective, not fit for the intended purpose, or of a quality significantly below the standard presented, you are entitled to seek redress.
• Reporting: You must notify LP Designs of any defect or quality issue in writing within seven (7) days of collection or delivery.
• Remedy: We will first offer to repair or replace the product at our expense. If repair or replacement is impossible or fails to remedy the issue, a full or partial refund may be offered, determined on a case-by-case basis.
• No Returns for Change of Mind: We do not accept returns or offer refunds for custom-made items based on a change of mind, refusal to pay the balance, or dissatisfaction with the style that was approved by you during the consultation and fitting process.

4. Returns for Ready-to-Wear Items (if applicable)

If LP Designs offers any non-custom, "ready-to-wear" items, the following applies:

• Return Period: Returns must be initiated within seven (7) days of delivery.
• Condition: Items must be unworn, unwashed, with all original tags attached, and in a resalable condition.
• Refund: A refund (excluding original shipping costs) will be processed once the item is inspected and approved.

5. Consumer Recourse and Complaint Handling

As a customer in Lagos State, you have the right to seek redress against unfair trade practices.

• Internal Complaint: If you are dissatisfied with our resolution, you should first address your complaint in writing to LP Designs at [leeperfect5@gmail.com]. We will aim to respond and resolve the matter within 14 working days.
• External Recourse (LASCOPA): If your complaint remains unresolved, you have the right, under the Lagos State Consumer Protection Agency Law, to file a formal complaint with the Lagos State Consumer Protection Agency (LASCOPA) within six (6) months from the date the cause of action arose. We will cooperate fully with any investigation by LASCOPA or the Federal Competition and Consumer Protection Commission (FCCPC).